Refund policy

Refund Policy

At Shape Lab, we want you to be completely satisfied with your purchase. Here is our comprehensive refund policy:

Refund Timeframe

You have 30 days from the date of purchase to request a refund. Refunds requested after 30 days will not be accepted.

Refund Conditions

To be eligible for a refund, items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

Refund Process

To request a refund, please email us at shapelabsupport@gmail.com with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your item, we will process your refund within 5-7 business days.

Refund Exceptions

The following items are non-refundable:

• Clearance or final sale items
• Items damaged due to misuse or neglect
• Items without original packaging or tags
• Custom or personalized orders

Return Shipping

You are responsible for return shipping costs unless the item arrived damaged or defective.